Customer Service Representative at Yalelo Limited

Yalelo Limited - Location: Zambia, Lusaka

Fechado

Contrato

Tipo contrato
Tempo indeterminado
Oferta aberta até
27/07/2019

Descrição

Cargo
Customer Service Representative at Yalelo Limited
Número de vagas
1
Descrição da função

Yalelo is seeking a highly motivated, energetic, and hard-working individual to work as a Customer Service Representative.

Are you an A-player, highly motivated, energetic, and hard-working individual, with a passion for customer service? Then you are what we are looking for to fill this role.

The Right-Fit candidate will:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Place or cancel orders and attempt to persuade customers to reconsider cancellations.

The Essentials:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • University degree in Business Studies or equivalent.

If this is YOU, Yalelo wants to hear from you today!!!

This is a full-time position and the successful candidate must be available to work weekdays and weekends.

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Requisitos

Titulação mínima
Ensino Primário
Experiência exigida
4 Anos
Nacionalidade
Não definido
Línguas
Não definido
Competências
Não definido
Aptidões necessárias

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Empregador

Nome do empregador

Yalelo Limited

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