Quality Auditor

Roles & Responsibilities:

Supervise NRO field teams across various telecom projects and activities.
Verify site quality evidence and review submitted data using Ericsson tools, ensuring compliance with customer-approved checklists and Ericsson/customer quality standards.
Prepare and submit weekly reports detailing completed tasks, acceptance statuses, and Quality Index (QI) outcomes.
Provide technical guidance and support to field teams, including troubleshooting and issue resolution across all NRO activities.
Investigate incidents reported during site activities and share findings with relevant project teams.
Serve as the first-line support for escalated customer issues and recommend corrective actions.
Conduct technical and awareness sessions to improve team competence and share knowledge on new technologies.
Support project teams during hardware and solution trials.
Participate in on-site visits for special or critical cases such as trials, KPI-challenged sites, or on-the-job training (OJT).
Communicate with field teams using various tools and ensure all actions taken on-site are recorded and traceable.
Maintain and update progress and tracking sheets using Excel or other reporting tools.
Utilize and support NRO tools such as ERITOP, RA Tool, SRS, and IMK.
Achieve high scores in internal quality control audits.
Monitor and comply with Ericsson KPIs such as First Time Right (FTR) and Quality Index (QI).
Ensure session inspections are completed within the target duration in coordination with ASP engineers.
Provide a behavior rating for ASP readiness during each session.

Background and Skills:

Strong understanding of telecom site implementation and quality control processes.
Hands-on experience with Ericsson NRO tools (e.g., ERITOP, RA Tool, SRS, IMK).
Excellent analytical skills for reviewing site data and identifying quality gaps.
Proactive problem-solving abilities and strong incident investigation skills.
Effective verbal and written communication for coordinating with field teams and reporting to management.
Ability to conduct training and awareness sessions with clarity and technical depth.
Strong knowledge of Ericsson KPIs (e.g., FTR, QI) and how they are measured.
Comfortable using remote collaboration tools
Proficient in Microsoft Excel and other reporting tools.
High attention to detail and commitment to delivering accurate, quality-focused reviews.
Time management skills to handle multiple inspections and meet strict deadlines.

Personal Competence:

EHS compliance & certified for courses (Risk Assessment, Medical Fitness certificate, Basic Working at height and in case of self-driving we will need to add Defensive driving, First Aid, Fire Fighting).
Good communication and interpersonal skills.
Ability to learn the company´s Portfolio.

Understand Service Delivery Process.
Understand Change Management (Proactive mindset – always include a broader scope in mind when handling requests).
Presentation skills (Oral and written).
Proficiency in Microsoft office.
Creativity - ability to see and make things in a new or different way, capability of developing inspiration,
innovation, or insight.
Drive - determination, focus, take the ups and downs, stick with things long enough to see them through.
Open-minded, positive with a flexible attitude and willing to work in teams.
Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information.
Ability and willingness to learn.
Adaptability and willingness to support site visits when required.
Commitment to continuous improvement and maintaining high audit performance scores.

Technical experience:

Ericsson Radio Knowledge:
RBS 6000 Installation.
RBS 6000 (2G/3G/LTE) script loading,
RBS 6000 (2G/3G/LTE) alarm clearance,
RBS 6000 (2G/3G/LTE) fault finding,
Transmission knowledge (preferable),
RF installation, RF Fault Finding & RF Testing (VSWR/DTF etc.),
Technical Site Surveys + TSSR,
Site surveying and site planning,
Telecommunications equipment installation standards,
Basic software commissioning.

Qualifications:

Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field
Minimum of 3–5 years of experience in telecom network rollout, quality assurance, or remote inspection functions.
Strong knowledge of site implementation standards, telecom infrastructure components, and quality auditing processes.
Prior experience in remote support center (RSC) operations or quality control roles is an advantage.
For language, must speak Portuguese & English

Our client is a leading multinational company in the telecommunications sector, recognized for driving innovation and delivering cutting-edge network solutions across global markets. As part of their expansion and continued investment in operational excellence, they are currently looking for a Quality Auditor to join their technical team.