Service Delivery Coordinator

Reports to: Business Development Manager

Responsible for interfacing with Clients plus Cimel partners and business groups to drive superior service quality and be a focal point for improvements to maintain relevance to the business need for Service quality.
Responsible and accountable for overall service quality in his/her location; this will be achieved by implementing plans and processes to improve the key service quality indicators. He / She will coordinate the efforts of operations and maintenance staff and will enforce policies and standards.  A key aspect of this role is to ensure company and partners possesses appropriate equipment and that the personnel have adequate competence / training to safely deliver a quality Service to customers in an efficient manner.  He / She will ensure implementations of systems to support the improvement of service quality and delivery.

• Possess strong customer service skills, i.e. listening, follow-through, willingness to help.
• Maintains an understanding of the competitive environment, products and activity.
• Ability to adapt positively to changes in policies, procedures, priorities or environment.
• International exposure within an oil and gas operating environment and experience working on complex projects.
• This is a senior role with a need for 10-15 years industry experience.
• Monitor equipment utilization/availability.
• Gathers and interprets equipment utilization statistics.
• Assists operations personnel in resolving asset discrepancies and helps in ordering spares.
• Keeps up to date on new developments in tools, services, and evaluation techniques.
• Ensures that all NCRs are followed up to closure with Root Cause Analysis.
• Bringing on board standard operating procedures and helping with the implementation of these.
• Formalizes SQ reviews with key clients on a quarterly basis.
• Performs internal audits and set RWP in locations and assist with their closure.
• Ensures proper maintenance procedures are followed at all locations.
• Ensures proper and accurate reporting.
• Promotes the SQ as well as the HSE culture in all Business Units as per the company guidelines.
• Support Development and implementation of shared Service Quality KPI’s to drive improvement.
• Complete any other duties and responsibilities as may be required within the physical constraints of this position as determined by the supervisor.

• This is a senior role with a need for 10-15 years industry experience
• Possess strong customer service skills, i.e. listening, follow-through, willingness to help
• Ability to adapt positively to changes in policies, procedures, priorities or work environments
• Understand the entire “product order to installation process”
• Fast learner, results oriented and independent with strong interpersonal skills
• Possess strong customer service skills, i.e. listening, follow-through, willingness to help
• International exposure within an oil and gas operating environment and experience working on complex projects.
• Fluent English.
• Strong Interpersonal, written and verbal communication skills.
• Strong analytical capabilities.
• Good knowledge of Wells Engineering.
• Understand the entire “product order to installation process”
• Good communication (both written and oral), presentation, leadership/supervisory/team and organizational skills.
• Technical Proficiency Basic computer related skills Ability to interact with shop and foreign support persons in the field and in corporate settings.
• Familiar with and willing to take on International Travel (Current passport)
• Proficient oral and written communication skills.
• Sufficient engineering or technical knowledge to make complex engineering and economic decisions to convince potential buyers of the practical value of the product or service.
• Extensive sales experience.
• Extensive knowledge of Cimel equipment, products, and services as well as those of competitors.
  
• Self-motivator, self-starter.
• Strong organizational skills.
• Should be able to work closely with fellow employees and customers.
• Requires 5 years Sales experience.
  

Advanced knowledge with the following software tools: Microsoft Office, Microsoft Visio, SharePoint, Adobe Acrobat Professional
10 years+ Field Experience essential.

ANY SPECIAL REQUIREMENTS
The physical ability to immediately respond to emergency situations.

Technical Knowledge of but not limited to:

Tubular Running Services, Drilling Rental Tools,  Fishing Services, Thru-Tubing Services, Cementing Products, Liner Systems, Managed Pressure Drilling

Our Company Profile

The Cimel group dates back to 1989 when the company was first established in Luanda, Angola. Over the years Cimel has diversified to create a value chain in each of the sectors in which it operates.

The increase of activity in the Oil & Gas sector in Angola has brought around many opportunities for international companies to invest in the country, but also vast opportunities for Angolan companies to enter this market. It was from this increased market demand that Cimel Oilfield Supply was born in 2012.

The company gained attention as a preferred supplier of oilfield equipment by both the National and the International oil companies operating in Angola. Over the years, Cimel Oilfield Supply has grown and expanded its product and service portfolio through the diligent selection of technology to suit the market needs.

In 2015, Cimel Oilfield Supply renamed itself to Cimel Oilfield Services to align the strategic direction of the organization with the vision of its employees and leaders, in becoming a preferred Oilfield Services provider in Angola.