Field Support Engineer - Application

Have a comprehensive understanding of the duties required to complete the installation and service of SITA and Third-Party equipment and be able to direct individual laborers that are helping or reporting to them.
Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually;
Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot applications and infrastructure issues, follow and implement SRE best practices;
Experience with automation/configuration management tools like Salt/ Puppet/ Chef/ Ansible;
Experience in troubleshooting production issues and coordinate with the development team to streamline code deployment;
Monitor application performance take steps to improve overall application performance and stability and follow through with implementation;
Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it;
Maintain and monitoring deployment, orchestration of the servers, docker containers, databases, and general backend infrastructure;
Experience with CI/CD in cloud environments and container technology, Docker and Kubernetes, Docker Swarm;
Experience as Linux systems administrator (e.g., CentOS, RedHat) and command line system administration such as Bash, VIM, SSH;
Ability to work and support 24X7 operations;
Cover all duties listed in Help Desk Manager job when required;
Cover all duties listed in Field support Team Leader2 job when required.

Bachelor’s degree in IT, Telecom or Business, or equivalent (preferably Computer Science/Engineering),BE/BTech with CS or related discipline;
5+ years of experience as a DevOps, Site Reliability Engineer (SRE) or Systems Engineer with Advanced understanding Linux administration and cloud technology (preferably in Azure);
Experience in writing automation scripts, building application dashboards for proactive monitoring using Ruby, PowerShell, Python scripting or similar technologies, ability to debug and optimize code and automate routine tasks;
Strong understanding of microservice technology;
Microsoft Certified Systems Engineer;
Advanced English communication skills, both written and verbal, including advanced business writing skills (will be tested);
Kubernetes Administration, Docker, Harbor, Ingress-controller, Helm, ForgeRock, Cert Manager, Hashicorp Vault, Terraform
EFK (Elastic, Fluentd, Kibana), Apache ActiveMQ,
HAProxy, Confluent/Kafka, RabbitMQ, Oracle DB, MySQL, MongoDB, JIRA, GitLab, Sonar, Jenkins, Ansible, Openstack, Websphere MQ Python, Perl, Ruby, JSON, YAML, Bash scripting
REST Webservices, Microsoft Azure Devops
Azure pipeline, Azure Kubernetes, Azure container registry, Azure docker registry, Azure git, Azure artifacts.

Empresa de Consultoria em TIC / Telecomunicações