Director of Investigations (Director de Pesquisas)

administrations, management, customer Service, Customer satisfaction, management team leader, contact centers, accounting management, operations management, Customer care Specialist Service management, Microsoft office word, Excel, PowerPoint, one note, outlook, organization, Analysis, inventory. Investigator the professions supply chain management, supply chain, Emergency management, Investigation criminal, environment management, Immigration

Implement and maintain tracking and trending to identify potential out of trend Maintain departmental budgets within established guidelines
Define quality expectations and lead/support collaborations with both internal and external customers
Develop and execute plans for test method validation, component qualification criteria, raw material sampling plan, and adherence to the PDP system
Provided management oversight and signature approval of product and process qualification plans and implementation results
Work with teams to determine root causes for non-conformances to QC testing plans and to customer contractual requirements
Coordinated and successfully lead multiple domestic and international customer assessment teams approving the new QMS system
Insure timely execution of all required testing
Assess contractual requirements, develop and maintain checklists, and communicate within site functions with regard
Transitioned existing paper document management system
Promote a safety first culture
Manage Quality through leadership and product expertise (RCA, Audit, Complaints, QMS)
Maintain and drive comprehensive quality metrics associated with span of control, including developing and driving appropriate performance KPIs, managing timelines and working with site stakeholders
Implement systems to increase the speed and quality of key processes and drive business and process improvements

Empresa líder em Indústria Transformadora / Produção