Recepcionist

• Greet clients as soon as they arrive and connect them with the appropriate party
• Answer the phone in a timely manner and direct calls to the correct offices
• Create and manage both digital and hardcopy filing systems for all partners
• Make travel arrangements and schedule meetings based on all partners’ itineraries
• Deal with bookings by phone, e-mail, letter, fax or face-to-face
• Complete procedures when Guests arrive and leave
• Prepare bills and take payments
• Take and pass on messages to Guests
• Deal with special requests from Guests
• Answer questions about what the hotel offers and the surrounding area
• Deal with complaints or problems
• Answer telephone calls and take messages or forward calls
• Schedule and confirm appointments and maintain event calendars
• Check visitors in and direct or escort them to specific destinations
• Inform other employees of visitors’ arrivals or cancellations
• Enter customer data and send correspondence
• Copy, file and maintain paper or electronic documents and records
• Handle incoming and outgoing mail

• Angolan Nationality
• High School diploma
• Minimum of experience: 2 years
• Customer Service
• Overachieving Attitude
• Work Ethic
• Verbal and Written Communication
• Friendly
• Professional
• Adaptable
• Patience
• Problem Solving Skills
• Accuracy and Attention to Detail
• Integrity
• Interpersonal Skills
• Telephone Skills
• Microsoft Office Skills
• Listening
• Professionalism
• Customer Focus
• Organization
• Handle Pressure

Empresa líder em Logística / Transportes