Offshore IT Support Service –Lancelot

Assistance to IT issues or uses of IT best practices;

• Follow-up of the necessary appraisal to make the expected value-added services available to the FPSOs and Rigs;

• Follow-up of the computer services availability in order to satisfy the needs of a production environment (Offshore);

• Anticipation and planning of the evolutions of those means for taking into account the clients ‘needs, evolution and the technologies.

• First level of users Assistance for Offshore sites (FPSOs and Rigs)

• Checking Hardware and Software problems

• Ensure user ́s compliance with the IT information managements rules – Inform if necessary

• Assist users on issues that my concern to us

• Report to managers, of solved/unresolved problems and all the sensitive issues that affect the functioning of SI

• Maintain network devices (Printers and Scanners)

• Physical installation servers on Racks (in coordination with base services in Luanda);

• Software Installation (in coordination with base services in Luanda)

• Respect Security rules

• Report activity

• Ensuring the respect of engagement (OLA/SLA)

• Provision of IT training to users (as long as necessary)

• CV's must be in English.

• Angolans or resident foreigners.

• Engineer or advanced technician with 4 years of experience in Offshore IT Support (servers, stations, office and printers) of an important site.

• Knowledge of the Vision Environment, Windows Vista and Windows Seven, is a pre requirement

• Solid knowledge and work experience on wide range of enterprise applications, including the computers

• Integration Process through the SCCM System, Deployment Process and Support

• Knowledge of COMPANY rules, particularly for the IT Security and deontological, preferred

• Languages: Portuguese and French or English

• Rotational (28/28), local profile