ICT Associate - Systems Support

Duty Station(s)

Home based

Duration

One year

Contract Type

ICA - LICA - Support - Retainer

Role Purpose

The ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.

Functions / Key Results Expected

Provide day to day technical support for internal web-based tools and digital platforms
Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
Support users with troubleshooting basic system, application, and access issues
Assist in testing, documenting, and improving ICT workflows and tools
Assist the ICT specialist in development and maintenance of web interfaces and dashboards
Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
Assist in integrating data outputs into web platforms
Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
Assist in maintaining structured databases and ensuring data accuracy
Support preparation of data driven reports and visual outputs
Assist the ICT specialist in basic technical documentation, user guides, and system notes
Coordinate with internal teams to gather ICT requirements
Support continuous improvement of ICT tools and processes

Skills

Information Technology Operations, Information Technology.

Education Requirements

Required

Secondary school (or equivalent) with 6 years of relevant experience OR
Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.
Experience Requirements

Required

Relevant experience is defined as experience in ICT support, web development, data analysis, or related technical roles.
Language Requirements

English, Fluent

Desirable

French; Fluent

Spanish, Fluent

Arabic, Fluent

Chinese, Mandarin, Fluent

Russian, Fluent.

Together, we build the future UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development. We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core. We understand the importance of balancing professional and personal demands and offer several flexible working options.