Store Manager (M/F)

Makes sure that his/her store in an example of “good shopping experience” to maintain and increase customer visits to the store;
Work together with head office and other store managers to improve overall “shopping experience” i.e. store standards, friendly and helpful staff, availability, freshness etc;
Ensures all managers/supervisors have personal objectives and KPI’s which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reports;
Motivates employees and monitors employee satisfaction within his area and plans and executes plans to improve it;
Coach/guide his staff on an ad-hoc basis on how they can improve their performance to improve overall customer service;
Put plans in place to achieve targeted sales and to keep operating cost of the store within the targets;
Organizes regular team meetings to communicate the action plans with the corresponding team and to review the progress;
Reviews the performance of the store on a regular basis and take corrective actions to over achieve the targets in a proactive approach;
Organizes regular team meetings to keep the store team updated about the company and store performance;
Monitors daily routines are executed by the staff properly, ordering, receiving, price checks, shelf replenishment etc;
Ensure staff availability to maximize the customer service by scheduling staff as per the sales targets;
Identifies training needs of the store staff and coordinate training plans with head office teams;
Spots talent and support their individual growth with HR department;
Ensures all food safety and hygiene standards are achieved;
Ensures loss prevention standards and procedures are followed strictly;
Ensures a safe working environment and staff comply with safety routines;
Implements plans as per head office or Operations Management instructions;
Achieves the standards required and as per Standard Operating Procedures;
Share new ideas and initiatives with Operations Management team to improve customer service and overall store performance;
Makes sure that staff uses work safety tools and equipment and don’t take any risk while handling products.

Bachelor Degree in Finance or Business Administration;

Minimum 5 Years of Experience at Management level in FMCG or Retail companies;
Store Management experience in multicultural environment;
Basic MS Office skills;
Fluent Portuguese and English;
Immediate availability.



Excellent leadership and communication skills;
Customer focus;
Dynamic and result driven;
Lead by example;
Team management;
Discipline;
Perform and comply with routines;
Positive;
constructive;
Solution oriented.