Multilingual Customer Support Representative

We are looking for a Customer Support Representative with a high competency in both English and Portuguese. The right candidate will work in our small, but agile team, meeting the demands of our company in a highly competitive market.
The successful candidate can expect a long training period (up to one month) and strong mentor support during the first few months of employment. We understand that working in a new sphere can be daunting, and we want to make sure you have the best training to tackle the financial services industry.

Description:
A Customer Service Representative, or CSR, will:
• act as a liaison;
• provide product/service information;
• resolve problems with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:
• Manage large amounts of chats, tickets and incoming calls
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills in English and Portuguese
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritise, and manage time effectively
• Resiliency to deal effectively with stressed and upset customers
• Ability to build positive rapport, communicate and control customer contacts
• Ability to adapt quickly to product and procedure changes
• Ability to maintain full concentration whilst working from home
• Readiness to work during South LatAm time zone

Desirable Qualifications:
 At least one year of previous customer service experience, preferably with a forex/finance company

FxChoice Ltd. operates during more than 10 years. We understand that forex traders today have a broad range of brokers to choose from. To stay ahead of the pack, we are dedicated to our ethical business commitment and affording our clients with award-winning, friendly and multi-lingual customer service.

In 2019 and 2020, we won LiveHelpNow’s Exceptional Customer Service accolade every month of the year. We want our clients to feel as if they can come to us with any trading related problem, no matter how small it may seem to them.