Store Manager (Retail Supermarket Business)

The Store Manager is one of the key roles in ORA to ensure delivery of best possible shopping experience to customers to gain their loyalty by providing product availability, good quality of service in a store where standards are well maintained.

-Makes sure that his/her store in an example of “good shopping experience” to maintain and increase customer visits to the store.

-Work together with head office and other store managers to improve overall “shopping experience” i.e. store standards, friendly and helpful staff, availability, freshness etc.

-Ensures all managers/supervisors have personal objectives and KPI’s which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reports.

-Motivates employees and monitors employee satisfaction within his area and plans and executes plans to improve it.

-Coach/guide his staff on an ad-hoc basis on how they can improve their performance to improve overall customer service.

-Put plans in place to achieve targeted sales and to keep operating cost of the store within the targets.

-Organizes regular team meetings to communicate the action plans with the corresponding team and to review the progress.

-Reviews the performance of the store on a regular basis and take corrective actions to over achieve the targets in a proactive approach.

-Organizes regular team meetings to keep the store team updated about the company and store performance.

-Monitors daily routines are executed by the staff properly, ordering, receiving, price checks, shelf replenishment etc.

-Ensures staff availability to maximize the customer service by scheduling staff as per the sales targets.

-Identifies training needs of the store staff and coordinate training plans with head office teams.

-Spots talent and support their individual growth with HR department.

-Ensures all food safety and hygiene standards are achieved.

-Ensures loss prevention standards and procedures are followed strictly.

-Ensures a safe working environment and staff comply with safety routines.

-Implements plans as per head office or Operations Management instructions.

-Achieves the standards required and as per Standard Operating Procedures.

-Share new ideas and initiatives with Operations Management team to improve customer service and overall store performance.

-Customer focus.

-Excellent leadership and communication skills.

-Dynamic and result driven.

-Lead by example.

-Store Management experience in multicultural environment.

-Team management and discipline.

-Perform and comply with routines.

-Positive, constructive, solution oriented.

-Basic MS Office skills

ORA INVEST Is a supermarket retail business set up in 2014 in Angola, with a focus on fresh food and grocery products. Its current operation includes four stores in Luanda and Cabinda under Intermarket Brand, with an expansion plan of more than 20 stores all over Angola within the five coming years.